Trusted Locus Robotics Support & Customer Service

Seamless Support.
Continuous Improvement.

We don't just resolve support tickets - we create long-term partnerships. As experienced supply chain people, we understand your goals and challenges. On each step of your journey as our customer, we are there to guide you — from a seamless deployment to steadfast management, unparalleled support, and continuous optimization. With Locus, you gain a partner who’s equally invested in your success.

Metrics that Matter

99.99%

Uptime

96

Satisfaction Ranking

13,000+

Bot Managed

:30

Avg. Response Time

90%

Worker Retention

300+

Sites Managed

Global Customer Support

3PL
Healthcare
Retail / E-Comm
Industrial

You need to Move What Matters. We know Robotics.

Our Story

We’ve always been supply chain people. We were founded by people who worked in warehouses and saw a need for more efficient operations with automation. We know – first-hand – the challenges you face daily. The Locus Solution was created to help you reduce your cycle time, improve workplace quality, worker retention, and manage your growth.

Our People

The Locus Customer Success team is built around real people whose careers span all aspects of supply chain operation. We don't just provide tech support - we provide ongoing and thoughtful optimization that’s rooted in a culture of continuous improvement. We actively engage and listen to fully understand your needs.

Our Values

Our customer relationships are partnerships, rooted in trust, respect, and shared goals. We focus on continuously increasing productivity, efficiency, lowering costs, and helping your operation grow. The Locus Customer Success team is committed to guiding you every step of the journey – and we deliver results!

Our Partnerships

Our mission is to empower you to unlock the full potential of the Locus Solution in your warehouse. By aligning with your objectives, we drive mutual growth and achievement. We actively listen to understand your challenges and objectives. We work to consistently exceed your expectations because we're invested in your success.

What Our Customers Say

One of the key reasons for partnering with Locus was their after-sales support. I can say with confidence, it’s been terrific.

Paul Papoutsis

Director of Operations

Radial

The success of the implementation at Corby gave us full confidence that we could roll it out across the rest of our sites.

Neil Lavercomb

Business Planning Manager

iForce

Locus Robotics is the whole solution. It’s not just the robots, it’s the partnership. It’s the sense of urgency to take care of the customer and do it as efficiently as possible.

Will Sand

VP of Operations

ABB Optical Group

The Locus team has been great – from the day we negotiated the deal to today. It’s an absolute partnership.."

Adam Sandow

CEO and Founder

Sandow

Featured Resources

Whitepaper

How to Automate Brownfield and Greenfield Warehouse Operations with Robots

Read now

Available in multiple languages

Available in these additional languages

French

German

Article

Why Warehouse Managers are Miserable

Webinar

I Need to Automate, So Now What? SupplyChainBrain Webinar

WATCH NOW